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FAQ
1) Are your products compliant for Australia?
We focus on cosmetic compliance expectations for Australia, including ingredient responsibilities (AICIS where applicable) and truthful cosmetic claims.
2) Can I use Snowvique products on sensitive skin?
We recommend a patch test first and stopping use if irritation occurs.
3) How do I track my order?
Use the tracking link sent after dispatch, or email us with your order number.
4) Can I change my delivery address after ordering?
Contact us ASAP. If it’s already dispatched, we may not be able to change it.
5) Do you test on animals?
Insert your confirmed brand position.
6) What if my item arrives damaged?
Email us within 48 hours with photos and we’ll help.
7) Do you offer refunds on opened products?
For hygiene reasons, change-of-mind returns usually require items to be unopened; however, consumer guarantee rights still apply if faulty/not as described.