Privacy Policy

Last updated: [29-12-2025]

Snowvique respects your privacy. This policy explains how we collect, use, store, and disclose your personal information.

1. What we collect

We may collect:

• Name, email, phone number

• Billing and shipping address

• Order details and purchase history

• Messages you send us (email, forms, social media)

• Website usage data (cookies, IP address, browser info)

2. Why we collect it

We use your information to:

• Process and deliver orders

• Provide customer support

• Send order updates (and marketing if you opt in)

• Improve website experience and security

• Meet legal and accounting obligations

These align with expectations under the Australian Privacy Principles (APPs).

3. Marketing

• If you opt in, we may send promotions.

• You can unsubscribe anytime using the link in emails or by contacting us.

4. Payments

• Payments are processed by secure third-party payment providers. We do not store full card details on our servers.

5. Sharing your information

We may share information with:

• Delivery partners/couriers

• Payment providers

• Website hosting and analytics providers

• Professional advisers

• Regulators where required by law

6. Overseas disclosures

Some service providers may store data overseas. We take reasonable steps to ensure appropriate protections.

7. Cookies

We use cookies to help the site function (cart, checkout), measure traffic, and improve performance. You can manage cookies in your browser settings (note: disabling may affect site features).

8. Data security & retention

We take reasonable steps to protect personal information and keep it only as long as needed for business/legal reasons.

9. Access & correction

You can request access to, or correction of, your personal information by contacting us.

10. Complaints

If you have a privacy complaint, contact us first and we will respond promptly. If unresolved, you may contact the OAIC.