Refund Policy

Important note: We follow Australian Consumer Law. Your consumer guarantee rights cannot be excluded by store policies.  

 

A) Change of mind

 

If you change your mind, we may offer a refund/exchange at our discretion if:

 

  • Request is made within 14 days of delivery

  • Item is unused, unopened, and in original packaging

  • Proof of purchase is provided

 

Hygiene & safety (beauty products)

 

  • For hygiene reasons, we generally can’t accept change-of-mind returns on opened/used skincare, serums, creams, cosmetics, or tools that contact skin.

 

Shipping fees for change-of-mind returns are usually not refundable, unless required by law.

 

B) Faulty, unsafe, or not as described (consumer guarantees)

 

If a product has a major problem, you can choose a refund or replacement. If the problem is minor, we will offer a repair/replacement/refund as appropriate. A refund should be the full amount paid (where a refund is owed).  

 

  • Product is significantly different from description

  • Product is unsafe/defective

  • Product doesn’t do what it’s meant to do (in a reasonable way)

 

C) How to request a return

 

Email [support@snowvique.com] with:

 

  • Order number

  • Photos (if damaged/faulty)

  • Short explanation of the issue

 

We’ll reply with the next steps and, if approved, return instructions.

 

D) Refund timing

 

Approved refunds are processed back to the original payment method. Banks may take 2–10 business days to finalise.